Cumberland Mall FAQs
GENERAL INFORMATION
Cumberland Mall’s hours are Monday–Saturday: 11AM–8PM and Sunday: 12PM–6PM.
Cumberland Mall’s phone number is 770.435.2206.
Cumberland Mall’s address is 2860 Cumberland Mall, S.E. Atlanta, GA 30339.
To get to Cumberland Mall, you should take exit 259B from I-75, and from 285N and 285W, take exit US 41 to exit 19.
The nearest city to Cumberland Mall is Atlanta, which is less than a mile away.
Yes, Cumberland Mall supports mall walkers, and the doors open one hour before the mall opens.
You can find job openings for Cumberland Mall by visiting www.cumberlandmall.com/en/jobs.
Pets are not allowed at Cumberland Mall but service animals are permitted.
Yes, backpacks are allowed at Cumberland Mall.
The smoking policy at Cumberland Mall is that no smoking is allowed.
No, scavenger hunts are not allowed at Cumberland Mall.
Yes, Cumberland Mall has information about area hotels, as The Sheraton is on site; please use the link https://www.exploregeorgia.org/smyrna/visitors-services/services/cobb-travel-tourism for more details on the surrounding area.
You can find information about local attractions near Cumberland Mall at https://www.exploregeorgia.org/smyrna/visitors-services/services/cobb-travel-tourism.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Cumberland Mall are located on the first floor in the Costco wing near Fresh 2 Order, Macy’s lower level, and on the second floor in the food court.
The family restrooms at Cumberland Mall are located on the first floor near Fresh 2 Order and on the second floor in the food court.
The Baby Care lounges at Cumberland Mall are located on the first floor near Fresh 2 Order and on the second floor in the food court.
No, there is not a place dedicated to nursing at Cumberland Mall.
The general seating areas at Cumberland Mall are on the lower level near Starbucks and The Kids Play area, and on the second level near the Food court and throughout the center.
SERVICES
Yes, Cumberland Mall has a children’s play area located on the lower level near Round One, which also features a seating area and TV.
There are no children’s activities at Cumberland Mall besides the children’s play area.
Yes, there are designated drop off or pick up locations for rideshare at Cumberland Mall at the Food Court entrance, the lower level of Macy’s parking deck, and Round One.
No, there is not a movie theater at Cumberland Mall.
No, there is not a farmers market at Cumberland Mall.
No, there is not a dog park at Cumberland Mall.
No, there is not a carousel at Cumberland Mall.
No, there are no electric scooters at Cumberland Mall.
No, there are no massage chairs at Cumberland Mall.
Yes, gift wrapping services are available at Cumberland Mall during the Christmas holiday season.
Yes, curbside pickup is available at Cumberland Mall at two locations in the food court parking lot. Macy’s and Bezoria offer curbside as well, so please contact the stores directly.
No, there are no shuttle services at Cumberland Mall.
Yes, Cumberland Mall offers jump starts; please contact security.
The lost vehicle protocol at Cumberland Mall is to contact security.
The towing protocol at Cumberland Mall is that vehicles are towed after 72 hours.
No, Cumberland Mall does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Cumberland Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Cumberland Mall, as Stoney River, Bezoria, Maggianos, Buffalo Wild Wings, S. Samjang and The Cheesecake Factory have patios.
Yes, Cumberland Mall has options for group dining, as we have several restaurants on site that can accommodate groups.
PARKING & VALET
A majority of the parking lot at Cumberland Mall remains free to shoppers, with a small portion designated as Preferred Paid Parking. Preferred Paid Parking is managed through 12 Oaks. For information on parking rates, please visit https://12oaksparking.com/brookfield/. Preferred paid parking is enforced 24 hours a day, seven days a week. Purchase a Preferred Paid Parking space at Cumberland Mall today and 10% of Cumberland Mall’s net proceeds from your parking payment (excludes taxes, platform fees, and fees retained by the parking operator) will be donated to Mostly Mutts Animal Rescue and Adoption Inc. on behalf of Cumberland Mall. For a limited time only. Parking purchases are not tax deductible. To contact or learn more about Mostly Mutts Animal Rescue and Adoption Inc. and its charitable purposes, visit www.mostlymutts.org.
If you have any questions regarding paid parking at Cumberland Mall, please email contact@12oaksparking.com or call (678) 973-0348. The Mall Management Office is unable to provide technical support; you must contact the parking operator directly for assistance.
Yes, accessible (handicapped) parking is available on-site at Cumberland Mall and is free of charge for guests displaying a valid state-issued disabled parking placard or license plate. Designated accessible parking spaces are conveniently located near mall entrances to support easy and safe access.
Yes, there is local parking at Cumberland Mall, including the parking lot, Macy’s parking garage, and valet parking.
Yes, valet parking is available at Cumberland Mall from Friday to Sunday.
Yes, there are 10 electric car charging stations located throughout the Cumberland Mall parking lots and nine Rivian charging locations between Macy’s and Cumberland Blvd.
No, there is not preferred family parking at Cumberland Mall.
SECURITY
You can contact mall security at Cumberland Mall at 770.435.2209; the office is located on the first floor between Helzberg Diamonds and Macy’s down the hall.
The lost and found at Cumberland Mall is in the security office on the lower level near Macy’s.
Yes, Cumberland Mall offers safety escorts; security can be called to your location at 770.435.2209.
Yes, Cumberland Mall offers police assistance, as we have a K-9 and Cobb County officers in rotation.
No, please call 911 in case of an emergency as Cumberland Mall does not offer medical assistance.
Yes, Cumberland Mall has a K-9/gun sniffing program.
AMENITIES
Yes, wheelchairs are available at Cumberland Mall at no cost.
Yes, single and double strollers are available to rent at Cumberland Mall on the second level near H&M.
The elevators at Cumberland Mall are on the first floor at the Main entrance next to WHBM and on the second floor next to H&M.
Yes, there are charging stations at Cumberland Mall located on the lower level near Starbucks.
The ATM at Cumberland Mall is located on the 2nd level in the food court.
Yes, there is a USPS at Cumberland Mall during mall hours.
Yes, there are three bike racks at Cumberland Mall: one near Planet Fitness, one on the lower level of the Macy’s parking deck on the food court side of Macy’s.
MALL FEEDBACK
Cumberland Mall’s mall management office is on the lower level between Macy’s and Helzberg Diamonds.
You can submit feedback about Cumberland Mall at cumberlandadmin@ggp.com.